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BackupSW Support

Please report any problems to:

Issues, Tips, FAQ:

  • The free version of the product is not supported
  • Must hit <Enter> to submit values typed in a text field.
  • When the server is running in GUI mode, execution at the client side may block if there is an error pop-up at the server side (such as server password not having been set.) Acknowledging the pop-up notification resumes operation.
  • On the Windows platform, when the application starts, pop-up screen may read "Another instance of the application may be running" even though the process list does not show another BackupSW application. What the application detects is the server port for RMI Registry not being free. This may result from abnormal termination of the application. 
  • Log file locks may not be removed -- BackupSW*.log.lck.
  • Successive, rotating log files sets may not be created on some platforms.
  • After Full backup, old archive files may not be removed on some platforms.
  • For operations across the network, execution blocks on read lock failure - fixed in version 3.2
  • Windows XP support started with version 3.1

 

 

 

 

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